Each vendor’s policy will be different so make sure you read their cancellation policy before placing an order.

Customer finds the cancellation policy in any of these locations.

• Located in their Vendor’s profile
• Located in the listing description
• Contact them to check their cancellation policy
• Otherwise Customer should assume the rental/service is considered final and nonrefundable for cancellation.

Always assume that if there is no cancellation policy provided then the sale is considered final and non-refundable unless otherwise agreed upon in writing with the Vendor. Check with the Vendor to see if they have a cancellation policy that isn’t shared online. 

By making the order with the Vendor, customer take full responsibility to read and understand the Vendor’s Cancellation Policy and agree to the Vendor’s Cancellation Policy and commit to abiding by the Rental Agreement.

Any changes to the Rental Agreement, such as Cancellation Policy, should be discussed directly with the Vendor so that a mutual agreement can be reached. 

Most Vendors, as an industry standard, will not allow cancellations within 24-72 hours of the event supply services no matter the reason for the cancellation (cancelled event, transportation issues or change of mind).

Vendors accrue costs in preparing items for each Customer that include cleaning, assembling, packing, handling, preparing, coordinating, and opportunity costs.

If you think you may need to cancel an order do so well in advance. 

Wonders does not control the Cancellation Policy. We will abide by the Vendor’s policy and can only assist with processing the refunds once the Customer and Vendor have agreed to the Cancellation. 

Customer Request for Cancellation - Any fees charged by Wonders to Customers are considered non-refundable if the request initiated by the Customer.

Vendor Request for Cancellation – If Vendor request cancellation on approved order, a fee of 20% of the event supply service/rental is charged to the Vendor. Also any service fee charged by Wonders to Vendor are considered non-refundable if the request initiated by the Vendor. For Vendor Cancellation request, Customer shall receive full refund include Wonders’s service fee. When Vendor didn’t accept the order, no charge will be given. 

It is the responsibility of the Customer to check with the Vendor directly if there are any questions about the policy. 

1. Contact the appropriate Vendor with your cancellation request and explain the details of your cancellation. Request the Vendor process the refund.

2. Customer will receive the confirmation of the cancellation by the Vendor.

3. Vendor to inform Wonders to inform on the cancellations

4. Wonders will process the refund accordingly to the Customer.