Request for photos/video of the rentals from the Vendor before placing an order. Ensure satisfy before placing an order.

Ensure to secure the rentals during delivery. If third-party logistics is being used, ensure they know the responsibility since they represent you. You are liable for any issue during delivery.

Customer and Vendor have to determine which party is at fault. Vendor is responsible until their storefront/warehouse. Once out of Vendor’s storefront/warehouse/premise, Customer is fully responsible until the rentals are delivered back to Vendor. If you, Customer, caused damage to the rentals, we will forfeit your security deposit. 

Communicate with Vendor accordingly on the pickup and return details. Once Customers done using the rentals for their event, try to arrange for return immediately to prevent from forgetting. 

Security Deposit will be forfeited if Customer damage the rentals. Customer that frequently damage rented items will potentially be removed from the site. 

First communicate with Vendor and get agreement on the extension and rescheduling. Once agreed by the Vendor, inform Wonders so we can make the adjustment on the system. Rental period extension fee is calculated on prorate basis based on the Vendor rental period. If the Vendor is not agreed with the extension or rescheduling, that is the final decision. 

Wonders will investigate to determine why the Vendor did not fulfil the order as required. Unable to fulfil the order is a breach of terms of services, therefore appropriate action will be taken. Vendor that frequently cancel the order will potentially be removed from the site.