Frequently Asked Questions


General FAQ

Wonders is an event services marketplace. We bring together local supplier (Vendor) and local renter (Customer) to help celebrate special life moments. We use innovative technology to help make the process frictionless.
As Customer you should expect to receive full transparency in the price and availability of the item.
As Vendor you can receive a steady flow of rentals to generate an additional income stream.

  1. You Save Money. The suppliers that share their items on this site don’t have to pay overhead like store front, hosting website, additional manpower and advertising. You get their best rate. It’s like getting your rentals and event services on sale every single time!

  2. More Unique Options. Dozens of unique vendors and thousands of unique items that you won’t’ find anywhere else. Many of these rentals are custom made by the individual and you won’t find this anywhere else!

  3. Support Local Home Businesses. These are passionate and creative people in your community that have party supply rentals to share. You can become a vendor as well!

  4. Complete Transparency. Every other place, big or small, will ask you to call your order in or submit an online form. Not here! Each item has their availability marked on their calendar so you know if it’s available for your event dates and lock in the price. You can get your event rentals immediately online with no hassle.

Setting up an account is free of charge.

1. Click “Sign Up” in the top-right corner of the page. You can choose to sign up with Google, Facebook or email address.

2. Complete your profile by verifying your identity and filling in all required information.

3. You’re registered as an user and start rent or buying services from the vendors. 

We are not a rental store. This is an online-only marketplace – a listing site that allows local vendors to share their event supply services with you. We do not provide the items on the site. All event rentals and any rental agreements are made with the actual vendor to whom the item belongs to. Some Vendors have office/store/warehouse that you can visit after booking for pickup. 

It’s meant to be as simple as possible. Browse the local event supply services for your city, select the dates and add them to your shopping cart. Once you’ve got what you need just check out, pay online and check your inbox for the confirmation email.

 For Rentals: Each vendor will contact you to schedule pickup. If you need delivery you can request a delivery quote during the checkout process. Not all vendors deliver so if this is important to you, check with the vendor(s) in advance and make the appropriate arrangements for your rentals.

For Services: Each Vendor will contact you discuss further on their event related services that you purchased. 

No. The price listed during check-out on the site is the only thing Customer pay.

All rental items listed on the site. 

 This is always an important point when renting in advance for your events. Each vendor will have their own cancellation policy that is outlined in their profile along with other details about their rentals (delivery options, other locations, rental terms, etc…). If you can’t find their cancellation policy or other policies then the policy reverts to the standard site policy described here. 

You are able to contact any vendor on the site through a “contact” button on their profile, on their item pages or through the Contact Vendor page. You can use the same page to contact Wonders Support with any questions you have. We do not have answers about the items but we can help with most everything else! 

We do not have a mobile app but our website is a Progressive Web App (PWA) that works similar to a normal app. 

The three main ways you can use Wonder is as a:  customer looking to find great event items  vendor looking to rent out your inventory  artists (decorators, photographers, event coordinators) looking to share pictures and stories for inspiration We’re creating a community of talented individuals with an eye for special items and special moments. Be inspired, inspire others and create joyful memories.

Email: info@wonder.com.my